Privacy Policy

In this policy, “SmartSwitch.pk”, “we”, “us” and “our” refer to the SmartSwitch.pk online store. “You” means a visitor, customer or person who contacts us.

Our store is hosted by Shopify. Shopify provides the ecommerce platform that allows us to display products, receive orders and operate the store. Information submitted through the store is processed by Shopify and by service providers involved in delivering the services described below.

The information collected depends on how you use the store. It may include:

• Your name, email address, telephone number, billing address and delivery address.
• Order details, products purchased, order value, payment status, delivery information, returns and warranty enquiries.
• Messages, contact-form submissions, reviews and other information you choose to send us.
• Account details and preferences if customer accounts are enabled and you create one.
• Device and usage information such as IP address, browser type, device type, pages viewed, referring pages and interaction data collected through cookies or similar technologies.
• Marketing preferences and information about whether you opened or interacted with a message, where the applicable service provides this information.

Payment credentials may be collected and processed by Shopify, the selected payment provider or another checkout service. SmartSwitch.pk does not ask you to send card numbers, PINs, one-time passwords or banking passwords by WhatsApp, email, review or contact form.

We receive information directly from you when you browse the store, place an order, create an account, submit a form, write a review or contact us. We may also receive relevant information from Shopify and from companies that support checkout, payment status, fraud prevention, analytics, customer reviews, communications and delivery.

We may use personal information to:

• Process, confirm, deliver and support orders.
• Communicate about orders, products, returns, warranty enquiries and customer-service requests.
• Maintain and improve the store, understand how it is used and troubleshoot technical issues.
• Protect customers and the store, detect suspected fraud or misuse, and maintain transaction records.
• Send marketing messages where you have requested them or where otherwise permitted, and record your communication preferences.
• Comply with applicable legal, tax, accounting and regulatory requirements, and establish or respond to legal claims.

We may share information only where reasonably needed to operate the store, complete a transaction, provide support or meet legal obligations. Recipients may include Shopify; payment and checkout providers; delivery and logistics providers; website, analytics, advertising, customer-review and communication services; professional advisers; and authorities where disclosure is legally required.

These organizations may process information under their own terms and privacy notices. Some may operate in countries other than yours, so information may be processed outside Pakistan. We do not publish your order or contact details as part of a public review.

Shopify processes personal information to provide and improve its platform and connected services. Its processing may differ depending on the Shopify features you use, such as Shop or an accelerated checkout. You can read the Shopify Consumer Privacy Policy and use Shopify’s privacy controls for information about Shopify’s practices and available choices.

The store and its service providers may use cookies, pixels and similar technologies to keep the site working, remember choices, understand store performance, prevent misuse and measure marketing. Some technologies are necessary for functions such as the cart and checkout; others may depend on your region and consent choices.

Where a cookie-preference control is displayed, you can use it to review or change the available settings. Browser controls can also block or remove cookies, although parts of the store may then work differently.

We retain information for as long as reasonably needed for the purpose for which it was collected, including order support, record-keeping, fraud prevention, dispute handling and applicable legal obligations. Different records can have different retention periods.

We use reasonable administrative and technical measures intended to protect personal information. No internet transmission or storage system can be guaranteed completely secure, so please use appropriate care when sending information online.

Depending on your location and applicable law, you may be able to request access to, correction of or deletion of certain personal information, or object to particular uses. You can also unsubscribe from marketing messages using the option in the message or by contacting us.

To make a privacy request, email Info@smartswitch.pk. Describe the request and provide enough information for us to identify the relevant record. We may need to verify your identity before completing a request and may retain information where required or permitted by law.

Our store may link to websites, apps or services operated by other organizations. Their privacy practices are governed by their own notices, so review those notices before providing information.

We may update this policy when our store, providers, technology or legal obligations change. The current version and its last-updated date will appear on this page.

For a privacy question or request, email Info@smartswitch.pk or contact +923215608558 on WhatsApp. Do not send passwords, card details, PINs or one-time passwords.